SmartHub Photo

ATTENTION! Piqua Utility Customers

On December 2, 2022, the Utility Business Office will be closed as we transition to our new billing and payment system and will reopen on launch day.  Payments will not be able to be made in our lobby, online, or over the phone on this day. You can still mail your payment or drop it in the night drop box at the Municipal Government Complex office. Thank you for your patience during this transition.

On December 5, 2022, the Utility Business Office will reopen and Piqua Utility Customers will be able to create a login with the new SmartHub web and mobile app. Here is what you need to know:

  • You will receive a new account number on your December bill
  • Create a login using your new account number 
  • If you previously were using automatic payments with us, you will need to re-register your account and Auto Payment information after our launch day. We will have instructions posted below starting on that day

What is SmartHub?

On the go and in control. Now you can manage your account like never before!

SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.

As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.

Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.

You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.

Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.

  1. FAQ'S
  2. AutoPay Customers
  3. Dates to Remember

Do I have to use SmartHub to pay my bill?

No. You can take advantage of all the features of SmartHub or continue to pay your bill as you currently do. Visit URL to view payment options.

Will my account number change?

Yes. Your City of Piqua Utility account number will change. you can find your account number on your first new and improved billing statement after December 5, 2022. 

Can I manage and make payments on multiple accounts with SmartHub?

Yes. SmartHub shows all of your accounts and the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app. 

Can I view my energy use?

Yes. On the website click My Usage, select My Usage and then select Usage Explorer. 

On the App select the Energy Use icon to view your energy use. 

How current is the account information in the app or website?

The information you see in the app and on the website is shown in real-time. However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.